Shipping & Handling

Shipping & Delivery Policy – Bonibonbon

At Bonibonbon, we are committed to delivering your gifts and carefully selected products safely and efficiently. We understand that timely and reliable delivery is an important part of your shopping experience, and we strive to make our shipping process as transparent and straightforward as possible.

1. Order Processing

All orders are processed within 1–2 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be slightly longer during peak seasons, promotional events, or holidays.

2. Shipping Options and Delivery Times

We offer standard and expedited shipping options to accommodate your needs. Estimated delivery times begin once your order has shipped.

Standard Shipping: Typically delivers within 5–8 business days.
Expedited Shipping: Typically delivers within 2–4 business days.

Delivery estimates are approximate and may vary depending on your location, weather conditions, customs procedures, or unforeseen carrier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. From time to time, we may offer free standard shipping promotions. These offers will be clearly advertised on our website, www.bonibonbon.com, and applied automatically at checkout when eligible.

4. International Shipping

We are pleased to offer shipping to many countries worldwide. Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.

International delivery times generally range from 7–21 business days, depending on the destination and local customs clearance procedures.

5. Lost or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, or if your order arrives damaged, please contact us within 7 days of the delivery date at Service@bonibonbon.com.

Please include your order number and, if applicable, clear photos of the damaged item and its packaging. Our customer service team will review the issue and work with the shipping carrier to help resolve it as promptly as possible.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order. Once an order has been dispatched, we may be unable to change the delivery address or redirect the package.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping costs required to resend the order.

7. Handling Large or Special Items

Certain oversized, heavy, or specially packaged products may require additional handling or shipment through specialized carriers. If special shipping arrangements apply to your order, we will contact you with further information when necessary.